Ivol Consulting & Coaching (“we,” “us,” or “our”) operates the website ivankaolenchin.com (the “Site”) and provides coaching, courses, and membership services (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you visit the Site, book a session, purchase a course or membership, or contact us, we may collect:

• Contact details you provide, such as your name, email address, and phone number
• Payment and billing information, processed securely through our payment provider
• Information you share during coaching sessions or in intake forms
• Usage data such as pages visited, browser type, and general location, collected automatically

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and deliver coaching sessions, courses, and membership access
• Process payments and send purchase confirmations
• Respond to inquiries and provide customer support
• Send occasional updates about our offerings, which you may opt out of at any time
• Improve the Site and our Services

Cookies

The Site uses cookies to remember your preferences and understand how visitors use the Site. You can control cookies through your browser settings, and you can manage your cookie preferences using the banner shown on our homepage. Disabling cookies may affect how the Site functions.

Third-Party Services

We use trusted third-party providers to help run the Site and Services, including payment processing (WooCommerce and its associated payment gateways), website hosting, and email delivery. These providers only receive the information necessary to perform their function and are not permitted to use it for their own marketing purposes.

Advertising and Analytics

We advertise the Site through platforms such as Google Ads and Meta (Facebook and Instagram), which may place cookies or similar tracking technologies on your device to measure ad performance and, where enabled, show you relevant ads on their platforms. We also use Google Analytics, a web analytics service provided by Google, to understand how visitors find and use the Site. Google Analytics uses cookies and similar technologies to collect information such as pages viewed, time on the Site, device and browser type, and approximate location, and this information is transmitted to and stored by Google. We use it to improve the Site and do not use it to identify you personally. You can learn how Google uses data at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can opt out of personalized advertising through your browser settings or the ad platform’s own preference tools. This Site is not part of, and is not endorsed by, Google LLC or Meta Platforms, Inc.

Confidentiality of Coaching Sessions

What you share during coaching sessions is treated as confidential and is not shared with third parties, except where required by law or necessary to protect someone’s safety.

Data Security

We take reasonable measures to protect your information, including secure payment processing and restricted access to personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also unsubscribe from marketing emails using the link included in those emails.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from anyone under 18.

International Visitors

Sessions and Services are offered virtually, worldwide. By using the Site from outside the United States, you consent to your information being transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at bepresent@ivankaolenchin.com or (201) 456-7854.