We want you to feel confident investing in your growth. Because our offerings involve personal time, live coaching, and digital content, our refund policy varies by offering type, outlined below. This policy is shown at checkout before you pay, consistent with New Jersey’s refund-policy disclosure requirements.

One-on-One Coaching Sessions

Individual coaching sessions may be rescheduled with at least 24 hours’ notice at no charge. Sessions cancelled with less than 24 hours’ notice, or missed without notice, are non-refundable. Once a session has been delivered, it is non-refundable.

Digital Courses (Intuition Training Course, Magnetic Mind 6-Week Course)

Because course materials are delivered digitally and accessible immediately upon purchase, we offer refunds within 7 days of purchase, provided you have not completed more than 20% of the course content. To request a refund, contact us at the email below with your order confirmation.

The Ivol Circle Membership

The Ivol Circle is billed one period at a time (monthly or annual, depending on your Plan). We do not store your card for automatic charges and your membership does not renew or charge on its own — each payment is a separate, deliberate purchase. Before your current period ends, we’ll reach out so you can choose to continue for another period if you’d like; if you don’t, your access simply ends at the end of the period you already paid for, at no further cost to you.

14-day money-back guarantee: You may request a full refund of your first membership payment, for any reason, by emailing us within 14 days after that payment. This guarantee applies once per person.

Monthly plans: After the 14-day guarantee period, a monthly payment is not refundable once that month has begun.

Annual plans: After the 14-day guarantee period, you may request a prorated refund for each full month remaining in your paid year, if you decide not to continue partway through.

Pause: Where offered on your Plan, you may pause your membership between periods, on the terms and fee shown in your Program Description.

Approved membership refunds are issued to your original payment method within 10 business days. For full billing and renewal details, see our Membership Billing FAQ.

Group Coaching Programs

Group program refunds are available up to 7 days before the program’s start date. Once a group program has begun, fees are non-refundable, though we’re happy to discuss transferring your enrollment to a future cohort where space allows.

How to Request a Refund

To request a refund, email bepresent@ivankaolenchin.com with your name and order details. We aim to respond to all refund requests within 2–3 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Exceptions

We evaluate refund requests outside these guidelines on a case-by-case basis and reserve the right to make exceptions at our discretion.

Contact Us

Questions about this policy can be sent to bepresent@ivankaolenchin.com or (201) 456-7854.