This page answers the practical questions about how billing, renewal, and refunds actually work for The Ivol Circle membership. It works alongside — and doesn’t replace — our Terms & Conditions and Refund Policy.

Fees & billing

Will I be charged automatically?

No. The Ivol Circle is billed one period at a time — monthly or annual, depending on your Plan — and we don’t keep your card on file to charge you again. Each payment, including your first, is a purchase you make deliberately at checkout. Right after you join, we email you an acknowledgment stating your Plan, what you paid, and when that period ends — keep that email for your records.

How does renewal work if nothing charges automatically?

Before your current period ends, we’ll email you so you can choose to purchase another period if you’d like to continue. If you don’t, nothing happens on our end — your access simply ends at the end of the period you already paid for, and you’re never charged without taking that action yourself.

Can the price change?

We may change fees for a future period, but only with at least 30 days’ notice by email before that period’s purchase. Since nothing renews automatically, a new fee only ever applies the next time you choose to purchase. A founding or promotional rate stays in effect only while your membership remains continuously active period-to-period — if you let it lapse and rejoin later, the then-current rate applies.

Is my card information stored on this site?

No. Payments are processed by a third-party payment processor at each purchase — we never see or store your full card number, and nothing is kept on file between periods.

Pausing & refunds

Can I get a refund?

You can request a full refund of your first membership payment, for any reason, within 14 days of that payment — email us and we’ll take care of it. This guarantee applies once per person. After the 14-day window: on a monthly plan, that month’s payment isn’t refundable once it has begun; on an annual plan, you can request a prorated refund for each full month remaining, if you decide not to continue partway through. Approved refunds go back to your original payment method within 10 business days.

Can I pause?

Where pausing is offered on your Plan, yes — on the terms and fee shown in your Program Description. Ask us if you’re not sure whether your Plan includes a pause option.

I think I was charged by mistake — what do I do?

Contact us first at bepresent@ivankaolenchin.com so we can resolve it quickly — most billing questions are a fast fix. If a chargeback is filed for services already received, we may share the Membership Agreement and participation records with the card issuer, and the membership may be suspended while the dispute is pending.

Still have a question?

Email bepresent@ivankaolenchin.com or call (201) 456-7854, and we’ll help directly.